FAQ
Frequently Asked Questions About 6gpm
Find answers about deposits and withdrawals, account registration, slots games, and support — all in one place.
This FAQ page was put together based on the most common questions from players new to 6gpm casino. You'll find answers here covering login issues, the withdrawal process, technical knowledge about slots games, and all customer support questions. Questions are organised into 4 groups so you can quickly find what you're looking for. If you can't find your answer on this page, you can contact the support team directly.
GROUP 01
Support
The 6gpm support team operates directly in Burmese. You can ask questions in Burmese, so there's no language barrier — we'll help you sort out any issues quickly. We take extra care to make sure Myanmar players can reach us without any hassle.
6gpm has two contact channels — Live Chat on the website and the email address [email protected]. Through these two channels, your questions and issues will be answered. There are no other contact channels.
6gpm's Live Chat service is open 24 hours a day, 7 days a week. Whether it's late at night or early in the morning, you can reach out and get help at any time. If a problem comes up, don't wait — contact us right away. Support is available even on Sundays and public holidays.
Before reaching out, have your account username, the time the issue occurred, and relevant details ready. For financial matters, prepare the relevant deposit or withdrawal reference number. Having this ready will allow the support team to assist you faster and resolve the issue more quickly.
GROUP 02
Withdrawal Questions
At 6gpm, withdrawals are normally processed within 30 minutes to 3 hours (MMT). It may vary depending on the amount and payment method, but we do our best to process as quickly as possible. If you have questions about a withdrawal, the support team can give you an update.
No. Withdrawals from 6gpm can only be made to a personal wallet or bank account registered in the player's own name. This is a policy in place to protect financial security and compliance, and it also protects the player themselves.
The minimum withdrawal amount at 6gpm is 20,000 Ks. This applies equally across all payment methods — KBZPay, Wave Money, AYA Pay, and bank transfer. You must reach 20,000 Ks before you can request a withdrawal.
Winnings from bonus funds can only be withdrawn after the wagering requirement is met. For example — if you deposit 20,000 Ks and receive a 40,000 Ks bonus, you must wager 40,000 × 25 = 1,000,000 Ks across games before you can withdraw. The wagering applies to the bonus amount only, not your own deposited funds.
GROUP 03
Slots Games
RTP (Return to Player) is a figure that shows what percentage of the total money wagered by players is returned as winnings on average. It does not refer to the result of any single session — it is the average across millions of spins, so your own results over a short period can vary significantly. Keep in mind that even in a high-RTP game, you can still lose.
Free Spins are chances to play slots without using your own money. You can get them when scatter symbols land on the reels or when a bonus feature is triggered. Any winnings from Free Spins are added to your balance. Whether the amount is small or large, they give you more playtime, which is why players tend to enjoy them.
Volatility describes how often and how large wins appear in a slot game. High volatility games pay out less frequently but can produce bigger wins. Low volatility games pay out smaller amounts more often and can keep your balance going longer. Decide which volatility suits your playing style before you start.
If your budget is limited, choose low-to-medium volatility games with a low minimum bet — you can play longer, get more spins, and have a better chance of hitting bonus features. If you have a bigger budget and want to go for larger prizes, you can try high volatility games, but keep in mind your balance can run out faster.
A Progressive Jackpot is a growing prize pool built up by a small portion of each player's bet every time they spin. Depending on the game, when the jackpot hits, one lucky winner takes the entire amount. After that, the jackpot resets to zero and starts building up again. That's what keeps players coming back to progressive jackpot games.
GROUP 04
Account & Registration
First, check that your username and password are correct. Make sure Caps Lock is not on. Clear your browser cache and try again. Try using a different browser or device. If none of these help, contact the 6gpm support team via Live Chat — just provide your username and they'll be able to assist you.
For account security, some verification steps may occur when you log in from a new device. Make sure your login details are ready and correct. If you remember your password, you should be able to log in as normal — if you run into any issues, contact the support team right away. Your connection is protected with SSL encryption, so it's safe to log in from any device.
Your username must be unique and can be a combination of letters and numbers. For a strong password, use a mix of uppercase and lowercase letters, numbers, and symbols. Never share your login details with anyone — it's the best way to protect your personal data and funds.
No. Under 6gpm's policy, each player is only allowed to own one account. Opening duplicate accounts is restricted, and if discovered, it can cause problems. If you and a family member play from the same device, please inform the support team in advance.
If you need to change your contact details, reach out to the support team via Live Chat. Frequent changes can affect account security, so it's recommended to only do this when necessary. If you also need to change your payment method, notify the support team and they'll handle it for you.
Ask the Support Team Directly
If you can't find the answer you're looking for in this FAQ, the 6gpm support team is available 24/7, 7 days a week to help you in Myanmar language.
Live Chat — 24/7